ProVision Consultants

Client Management

Training Details

Client Management Training

Client Management Training Details

This training shows how putting the client rather than services first can yield improved results in terms of client retention (and consequently, profits). It stresses the importance of having highly engaged employees and applying the best marketing and business development practices in a highly competitive and dynamic marketplace.

Understand the meaning of Client vs customer

Understand your client’s needs

Know how to keep clients happy and satisfied

Learn how to deal with “difficult clients

Dealing with financial issues in client management

Maintain calm in attempt to satisfy the client

Learn how to retain your clients

Improved customer service skills

Increased customer satisfaction

Rise in profit

Higher employee motivation & engagement

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Client Management Training

In an increasingly competitive and Social world, retaining clients is a smart business. It has been estimated that it costs five times more to get a new customer than to keep an existing one. Moreover, giving your current customers excellent (or poor) experiences is of critical importance because of the rise of Social Media. it is essential that you have a client management strategy for retention & growth.

Contact

Location:

No. 4, 1st Freetown Link,
East Legon, Accra.

Email:

admin@provision-consultants.com
bdu@provision-consultants.com

Call:

+233 0302 513815,
+ 233 0302 513817